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Remove "Get Help" app (breaks built-in troubleshooting)

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Works with Windows 10 and 11Works with Windows Vista, XP, 7, 8, 10, 11, and Windows Server 2008 or newer.
  • Single actionThis page belongs to a script, containing basic changes to achieve a task.
  • Windows onlyThis script improves your privacy on Windows
  • Impact: HighSystem Functionality Loss Risk: High
    This action improves privacy with high impact when you run the recommended script.
  • Batch (batchfile)These changes use Windows system commands to update your settings.
  • Fully reversible

    You can fully restore this action (revert back to the original behavior) using this website.

    The restore/revert methods provided here can help you fix issues.

Overview​

This script removes the "Get Help" app.

"Get Help" is an application designed to assist users with Windows-related issues 1. It offers solutions through troubleshooters, instant answers, and Microsoft support articles. It connects users with Microsoft support agents and the Microsoft community for personalized assistance 1.

Removing "Get Help" not only supports a minimalist system approach but also helps reduce potential data collection. Typically, support tools like "Get Help" gather diagnostic data and user interactions, which are used to improve service and provide tailored support. By uninstalling this app, users can enhance their privacy by reducing their digital footprint.

However, removing "Get Help" disrupts some system support functionalities. For instance, the built-in internet troubleshooting feature will cease to function 2. Attempts to diagnose network problems from the system tray will result in an error message, indicating the absence of an application to manage the troubleshooting process 2.

The script also affects system-generated URLs such as ms-contact-support://oem/<Manufacturer>, which direct to OEM-specific support services 3. Post-removal, users will need to identify alternative support options for system troubleshooting.

See also: Microsoft Store Page

Caution

Removing the "Get Help" app limits access to Windows' built-in support resources and troubleshooting tools. This action may hinder your ability to receive direct assistance from Microsoft and utilize automatic problem-solving features for system issues.

Overview of default preinstallation​

This app comes pre-installed on certain versions of Windows 4 5 6 [7].

OSVersionExistence
Windows 1019H2✅
Windows 1020H2✅
Windows 1021H2✅
Windows 1022H2✅
Windows 1121H2✅
Windows 1122H2✅
Windows 1123H2✅

[7]: https://web.archive.org/web/20240613063743/https://www.sita.co.za/sites/default/files/documents/Product_Certification/TASRR40_Windows_optimisation.pdf "List of installed apps: Windows 11 | TAS Research Report: Desktop Windows Optimisation | www.sita.co.za"e

Not Advised

This script should only be used by advanced users.

This script is not recommended for daily use as it breaks important functionality.

Consider creating a system restore point before doing any changes.

Sources
PrivacyLearn.com maintains strict sourcing standards for accuracy, integrity and up-to-date content. Our content relies on authoritative sources including vendor documentation, industry standards, and verified research. Learn more about our verification process and quality standards in our editorial standards page.

Apply Now​

Choose one of three ways to apply:

Download script​

Download and run the script directly
  • No app needed
  • Offline usage
  • Easy-to-apply
  • Free
  • Open-source
Help

How to apply or restore "Remove "Get Help" app (breaks built-in troubleshooting)" using script​

  • ≈ 2 min to complete
  • Tools: Web Browser
  • Difficulty: Simple
  • ≈ 5 instructions
  1. 1

    Download

    Download the script file by clicking on the   Apply protection  button above.
    Use   Undo protection button above to restore changes.
  2. 2

    Keep the file

    If warned by your browser, keep the file.
  3. 3

    Open

    Open the downloaded file.
  4. 4

    Exit

    Once it's done, press any key to exit the window.
  5. 5

    Restart

    Restart your computer for all changes to take effect.

Apply with privacy.sexy​

Guided, automated application with safety checks
  • Recommended for most users
  • Includes safety checks
  • Free
  • Open-source
  • Popular
  • Offline/Online usage
Open privacy.sexy
Help

How to apply or restore "Remove "Get Help" app (breaks built-in troubleshooting)" using privacy.sexy​

  • ≈ 3 min to complete
  • Tools: privacy.sexy
  • Difficulty: Simple
  • ≈ 4 instructions
privacy.sexy is free and open-source application that lets securely apply this action easily with more advanced options.
  1. 1

    Open or download

    Open or download the desktop application
  2. 2

    Choose script

    1. Search for the script name: Remove "Get Help" app (breaks built-in troubleshooting)
    2. Check the script by clicking on the checkbox.
  3. 3

    Run

    Click on ▶️ Run button at the bottom of the page.

    This button only appears on desktop version (recommended). On browser, use 💾 Save button.

Run commands​

Copy and run commands manually Requires technical knowledge
Apply changes
:: Uninstall 'Microsoft.GetHelp' Store app
PowerShell -ExecutionPolicy Unrestricted -Command "Get-AppxPackage 'Microsoft.GetHelp' | Remove-AppxPackage"
:: Mark 'Microsoft.GetHelp' as deprovisioned to block reinstall during Windows updates.
:: Create "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\Deprovisioned\Microsoft.GetHelp_8wekyb3d8bbwe" registry key
PowerShell -ExecutionPolicy Unrestricted -Command "$keyPath='HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\Deprovisioned\Microsoft.GetHelp_8wekyb3d8bbwe'; $registryHive = $keyPath.Split('\')[0]; $registryPath = "^""$($registryHive):$($keyPath.Substring($registryHive.Length))"^""; if (Test-Path $registryPath) { Write-Host "^""Skipping, no action needed, registry path `"^""$registryPath`"^"" already exists."^""; exit 0; }; try { New-Item -Path $registryPath -Force -ErrorAction Stop | Out-Null; Write-Host "^""Successfully created the registry key at path `"^""$registryPath`"^""."^""; } catch { Write-Error "^""Failed to create the registry key at path `"^""$registryPath`"^"": $($_.Exception.Message)"^""; }"
Help

How to apply or restore "Remove "Get Help" app (breaks built-in troubleshooting)" using commands​

  • ≈ 2 min to complete
  • Tools: Command Prompt
  • Difficulty: Medium
  • ≈ 3 instructions
 View step-by-step guide with screenshots
  1. 1

    Open Command Prompt

    Open Command Prompt as Administrator.
  2. 2

    Copy code

    Copy the code:
    Copy Apply Code Copy Revert Code
  3. 3

    Paste & run

    Paste the commands into Command Prompt and press Enter to run.

    Some changes require a system restart to take effect

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About the Creators​

These people have authored this documentation and written its scripts:

  • Avatar of undergroundwires. The creator of PrivacyLearn and privacy.sexy. Black and white portrait showing a person wearing a polka dot tie and suit jacket, reflecting the professional expertise behind the privacy protection tools.
    • Certified security professional
    • 7+ years experience securing banks
    • Open-source developer since 2005
    • EU advisor, Public Speaker, Moderator
    • Hundreds across the globe
    • Testers, reviewers, developers
    • Companies, military agencies
    • Community since 2017
About Us

Reviewed By​

This guide has undergone comprehensive auditing and peer review:

  • Expert review by undergroundwires​

    • Verified technical accuracy and editorial standards
    • Assessed system impact and user privacy risks
    • Audited and verified using automated security tests

  • Public review by large community​

    • Privacy enthusiasts and professionals peer-reviewed
    • Millions of end-users tested across different environments
    • Audited and verified using third-party security software

History​

We continually monitor our guides, their impact and other potential privacy options. We update our guides when new information becomes available. On every update, we publicly store who made the change, what has been changed, why the change was made and when the change was made.

Review Change History Our Change Process